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1st & 2nd Line Support Technician
  • Location:
    Upminster
  • Position:
    IT
  • Date Posted:
    11 Jun 2019
  • Advertising End Date:
    11 Jul 2019
  • Vacancy Type:
    Graduate
Description:
 To apply for this opportunity with Polaris Networks, please email your CV and cover letter explaining why you are suitable for the role to tom.booth@cssinstall.co.uk
 
Polaris Networks is an IT service company with a difference. 
Founded in 2011, we believe that a tailored service is what every one of our clients deserves, from private individuals to larger enterprise. We provide consultancy, installation and support services for your home, business and events by integrating technologies to create reliable and hassle free solutions. We build long-term relationships with our clients by earning your trust through our professionalism, diligence and attention to detail.
 
Key Responsibilities
  • Use reporting systems to effectively manage projects and incidents
  • Assisting the team to resolve raised issues
  • Preparing and documenting new and existing networks based on our designs
  • Monitoring and resolving client backup issues
  • Assisting clients with their IT needs
  • Cover for holidays and sickness
Skills and Experience
  • Minimum experience: 1 year - IT technician / engineering or in a relevant IT capacity
  • Experience with difference Internet connection methods, such as DSL (ADSL, FTTC, FTTP), 3G/LTE and leased line
  • Identifying and fixing cable faults
  • Server / Web Service troubleshooting and resolution
  • Working knowledge of Windows, macOS and mobile operating systems
  • Disciplined fault finding
  • VPN deployment and maintenance
  • Routing  VLAN
  • WiFi
  • Data backup practices and issue resolution
  • Competent IT skills and use of common productivity software
  • Clear and effective documentation
  • Good written and verbal communication skills
Skills and Attributes
  • Positive approach
  • Clear articulation and communication
  • Empath
  • Decision making
  • Attention to detail
  • Consistency of standards and attitude with a diligent approach to working
  • Self-starter and ability to work on their own and use initiative, as well as part of a team
  • Willingness to approach problems strategically in a methodical and logical way
  • Curious and natural troubleshooter, who challenges assumptions and works in a methodical manner
  • Ability to respond and follow systems and protocols to find solutions
  • Approachable and presentable
  • Reliable - willing to own an issue and see it through to resolution
  • Enthusiastic about IT with a willingness to learn new technologies
Qualifications Required (or willing to obtain*)
  • A+ (Comptia)
  • Network+ (Comptia)
  • Security+ (Comptia)
* Examination costs and study material will be covered by Polaris Networks.
Home study and drive to achieve results is expected. Complimentary sessions will be offered to supplement or enrich study, offering practical experience on topics relevant to job responsibilities.
Notes: This is a guide to the nature of the role and work required. It is not wholly comprehensive and may be reviewed with the post holder and line manager from time to time. 
 
Places of Work
Unit 13, Upminster Trading Park, Warley Street, Upminster, RM14 3PJ
 
Working Hours
Office - 08.00am - 17.00pm, Monday to Friday, with an hour unpaid lunch break.
Out of hours may be required on an ad-hoc bases, however this infrequent.
 
Salary
£15,000-£25,000 depending on experience
 
Company Benefits
  • Access to in-house training and development opportunities
  • Professional, experience and friendly team environment
  • Small office and team with the opportunity to make a real difference and impact to the organisation
  • Auto enrol to company pension scheme
To apply for this opportunity with Polaris Networks, please email your CV and cover letter explaining why you are suitable for the role to tom.booth@cssinstall.co.uk
 

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