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Business & Law School Admin Coordinator (Cambridge)
  • Location:
    ARU - Cambridge
  • Date Posted:
    03 Dec 2019
  • Vacancy Type:
    Temp

The Faculty of Business & Law are looking for a School Admin Coordinator to join their team on an temporary basis. The purpose of this role is to effectively manage the administrative function within the School, ensuring the provision of high quality administrative support and customer service to all students, courses and staff in the School.

Dates: ASAP until 28th February 2020
Times: 09.00-17.00, Monday to Friday
Location: Cambridge Campus
Pay rate: £13.85 per hour
 
Principal Accountabilities:
1. Manage the student and course administrative processes within the School, including but not limited to assessments (including offences) and attendance.
2. Manage and deliver outcomes for all student facing matters, including but not restricted to SORA, student complaints, disciplinary activity, attendance etc in line
with University policy and taking guidance from the Deputy Deans (Education and Research) and/or Directors of UG/PG Programmes where appropriate.
3. Manage the registration/re-registration process at the beginning of each trimester intake, ensuring effective communication with all Home/EU students due to arrive in Faculty and providing accurate and timely reports on non-arrivals.
4. Manage the Campus reception desks, ensuring appropriate resourcing, quality of service provision and cover at all times to meet student needs.
5. Manage the School Administrator including workload allocation, performance management and appraisal, consulting with the Faculty Administration Manager when appropriate.
6. Working with the Faculty Administration Manager, develop appropriate systems to provide cover for periods of planned and unplanned absence within the School administrative function.
7. Be responsible for the communication of relevant policies and procedures, providing administrative advice and support to staff and students as required.
8. Working with the School Administrator and module leaders, manage the module evaluation survey process, ensuring that University agreed benchmarks are met.
9. Act as the point of contact for student and staff requests, drawing upon relevant systems including the student database system (ASTRA), resolving issues/queries independently in a courteous, timely and effective manner.
10. Provide effective liaison and communication with colleagues across the other School,including co-ordinating and meeting requests for provision of information, referring tothe Faculty Administration Manager when appropriate.
11. Organise and provide support for formal (i.e. institutional governance related) internal meetings, committees and working groups etc, recording and disseminating decisions and actions.
12. As Secretariat to the School Research Ethics Panel (SREP), deliver all administrative and secretariat duties required to support the full and effective functioning of the Panel. Working closely with the Secretariat of FREP, ensuring deadlines are and research ethics processes are met.
13. Organise and plan/prioritise own work activities to contribute to the achievement ofthe wider School objectives.
14. Working with the Faculty Administration Manager, deliver efficient and effective administrative processes and procedures with a focus on continuous improvement and business effectiveness.
15.  Deliver compliance with GDPR requirements by maintaining confidentiality, accuracy,currency and security of information, take personal responsibility for student files and ensure School Administrators effectively manage and archive relevant student files.
 
Person Specification
  • Either undergraduate degree; Or Part qualified in a relevant professional qualification at undergraduate level appropriate to the role; Or Demonstrable appropriate level of experience and evidence of continuing professional development relevant to the role
  • Extensive experience in delivering an effective administrative function
  • Demonstrable experience of delivering high quality customer service
  • Experience of servicing meetings
  • Experience of line management
  • Proven ability to develop good working relationships with academic and other colleagues
  • IT literate with a sound knowledge of Microsoft Office

To apply for this role, please upload an up-to-date CV along with a supporting statement detailing why you would be right for this role.

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