Head of Accreditation, Cambridge Folk Festival 2024
Come and join our great team for 2024, working on one of the longest-running and most prestigious folk festivals in the world.
We are looking for a reliable and enthusiastic Accreditation Manager to join the team at Cambridge Folk Festival HQ.
Purpose of the role
- The postholder will be responsible for the allocation and distribution of entry passes for artists, traders, staff, contractors and guests to the Folk Festival, working to set policies and ensuring the accurate and thorough documentation of all passes issued.
- The postholder will be responsible for setting up and collating all information needed to process and issue passes. This will involve working with Council and external systems so a good working knowledge of Microsoft Office Suite and Google Docs is essential.
- The Postholder will have experience managing a team and will need to recruit and put together the team to run the accreditation on-site.
- The postholder will also be expected to assist the Folk Festival Manager and Festival Coordinator and wider Festival team with administrative support for the Folk Festival.
Reporting to Festival Manager and Events Officer
Employed via Flexy for Cambridge City Council
Duties
- Using previous handover notes, the Festival’s complimentary pass policy and access pass guidelines policy, prep everything needed to issue person passes, camping and vehicle passes to the Folk Festival for artists, traders, staff, contractors and guests to the Folk Festival.
- Set up and manage the guest list for artists, Councillors, sponsors and other invited guests.
- Ensuring that all work is accurate and thorough with good attention to detail and update corresponding records where appropriate.
- With the Festival’s Event Officer, recruit staff needed for the on-site team.
- Liaising with other members of staff, artists, traders, temporary staff, contractors and guests, over the phone, via email and face to face.
- Assisting with the administration of other aspects of the Festival, as directed.
- Transfer the office onto site ready to start issuing passes to vendors and staff on Wednesday 24th July.
- Be aware of, and act in accordance with, Cambridge City Council’s policies on Equal Opportunities, Racial Equality, Disability and Harassment at Work in dealings with other staff and the public.
- Be aware of, and act in accordance with, Cambridge City Council’s policies and procedures on Health and Safety at Work by adopting safe working practices; reporting any accidents and/or unsafe or hazardous conditions to management; and to do everything reasonable to prevent personal injury to themselves, fellow workers and members of the public.
- To ensure confidentiality at all times in all matters relating to any work or communication within Cambridge City Council.
Key Skills
- Strong admin skills including working knowledge of Microsoft Suite, writing emails, inputting data with strong attention to detail.
- Positive attitude and creative problem solver.
- Strong communication skills, both written and spoken.
- Confident and able to thrive in a challenging, high-pressure environment.
- Customer service experience.
- Working to tight deadlines.
- Experience of supervising a team.
- Excellent interpersonal skills with the ability to communicate and work across teams internally and externally.
Hours
6th June – 24th July: full time. 5 days per week. Approx. 37 hours per week.
25th – 28th July: Each day during the Festival managing the accreditation team.
29th July – 30th July: 2 days finishing off after the Festival.
Rate of Pay - £4,000 flat fee
Person Specification:
Essential
- Good IT skills (Particularly Microsoft Excel and Word)
- Good admin skills
- Good people skills
- Good communication (oral and written) skills
- GCSE or equivalent in Maths & English
- Happy to carry out routine administration and photocopying and repetitive tasks, in an organised and thorough manner, with good attention to detail.
- Reliable
- Confident
- Proactive
- Good Team player
- Customer focused
- Ability to work on own initiative
- Thorough/Attention to detail
- Ability to work under pressure
- Good time management skills
Desirable
- Experience of mail merge
- Problem solving skills
- Experience of outdoor events
- Experience of reception, hospitality or customer focused service industry
- Experience of advancing shows/liaising with tour managers, artists, agents and VIPs
- Experience of working in a similar environment
- Proof reading skills
To apply
Please submit 1 – 2 sides of A4 demonstrating suitability against the job description and send this across with a copy of your CV to [email protected]
Enquiries
Please direct any enquiries to Cultural Services Team at Cambridge City Council via the Folk Festival Manager [email protected]
Application process closes Friday 3rd May 2024. Interviews will take place on 16th and 17th May 2024
Please do not apply by clicking the 'Apply' button on the ARU Temps website - All applications must be made to the client directly via the details above.